At MARVIA, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Refund
To be eligible for a refund, the product must:
- Be returned within 7 days of delivery.
- Be unused, unwashed, and in its original condition.
- Have all original tags and packaging intact.
- Be free from stains, perfume, damage, or any signs of wear.
Products that do not meet these conditions may not qualify for a refund.
Refund Process
Once we receive your returned product, our team will inspect it. If the return is approved, your refund will be initiated to your original payment method.
Please allow 5–7 business days for the refund to reflect in your account after it has been processed. Processing time may vary depending on your bank or payment provider.
Cash on Delivery (COD) Orders
For Cash on Delivery orders, approved refunds will be transferred directly to your bank account. Our customer support team may contact you to collect the required bank details.
Non-Refundable Items
Refunds will not be provided for:
- Products returned without original tags or packaging.
- Items that have been used, washed, altered, or damaged after delivery.
- Products damaged due to misuse or improper care.
- Gift cards (if applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. Our team will review the issue and provide an appropriate resolution.
Need Assistance?
If you have any questions regarding refunds, feel free to contact us.
Email: marvia.co.in@gmail.com
We’re always happy to assist you.
